Getting Started Guide for Employees

Welcome to Tenor!

Tenor is an AI-powered practice platform designed to help you build confidence and improve your

communication skills through realistic roleplay conversations. Whether you're preparing for a customer interaction, interview, performance review, coaching conversation, sales call, or difficult workplace discussion, Tenor provides a low-risk environment to practice before the real conversation happens.

Unlike live interactions, practice conversations allow you to experiment, make mistakes, try new approaches, and receive immediate feedback in a judgment-free environment. This helps you develop stronger communication habits, increase confidence, and improve performance over time.

Why Practice Before the Real Conversation?

Research consistently shows that people learn and retain skills more effectively through active practice than through passive learning alone. Reading a guide or attending training can introduce concepts, but applying those concepts in realistic conversations is what helps build confidence and lasting behavior change.

Tenor provides a low-risk environment where you can:

Experiment with different approaches and communication styles
Practice difficult conversations without the pressure of getting it perfect the first time
Build confidence before important real-world interactions
Receive immediate feedback on what worked well and what could be improved
Develop skills through repetition and continuous improvement

💬 Every practice conversation is an opportunity to learn, refine your approach, and prepare for success in real situations

When to Use Tenor

Tenor can be used anytime you want to prepare for an important conversation or strengthen a specific skill. Common use cases include:

Practicing customer conversations before a live call or meeting
Preparing for interviews as either a hiring manager or a candidate
Developing leadership and coaching skills
Rehearsing performance reviews and feedback conversations
Navigating difficult or high-stakes workplace discussions
Improving communication, active listening, and questioning techniques
Building confidence when handling objections, conflict, or challenging situations
Reinforcing newly learned skills after training programs

💪 Many users find that consistent practice helps them feel more prepared and confident when real conversations occur.

Getting Started

Your organization's administrator has already set up your account. Simply sign in using your work email address or access Tenor through your organization's SSO tile.

Explore Your Homepage

After signing in, you'll land on your homepage, where you can:

View assigned practices and learning paths
Track your progress over time
Access recommended scenarios
Review upcoming or completed practice activities

You can also navigate to My Path to view your assigned learning journey and practice requirements.

Start Practicing

When you're ready, click Start Practice to begin a roleplay conversation.

What is the AI Coach?

After each practice conversation, Tenor's AI Coach provides personalized feedback designed to help you improve over time.

Depending on your organization's setup, feedback may include:

Communication strengths and opportunities for improvement
Coaching insights and recommendations
Feedback aligned to your organization's competency framework
Conversation transcripts and recordings
Suggestions for future practice and development

🎯 The AI Coach helps turn every practice into a learning opportunity by providing objective, actionable feedback immediately after the conversation.

How Long Does a Practice Take?

Most practice sessions take between 5 and 15 minutes to complete, though this can vary based on the scenario and conversation length.

You don't need to set aside large blocks of time to benefit from practice. Many users incorporate Tenor into their weekly routine by completing short practice sessions before important meetings, presentations, customer conversations, interviews, or coaching discussions.

Even a few minutes of focused practice can help improve confidence and readiness.

While most conversations are relatively short, Tenor supports practice conversations of up to 60 minutes in length, allowing you to work through more complex or in-depth scenarios when needed.

📝 Note: If you pause or stop responding during a practice conversation, the session will automatically time out after approximately one minute of inactivity. This timeout helps ensure the AI remains responsive and that conversation context stays accurate throughout the practice session. If a session times out, you'll need to start a new practice conversation.

Can I Retry a Scenario?

Absolutely. One of the biggest advantages of practicing in Tenor is the ability to repeat conversations as many times as you'd like. After reviewing your feedback, you can revisit a scenario and apply what you've learned to improve your performance.

Many users find that repeating a scenario helps them:

Strengthen newly learned skills
Test different communication approaches
Improve confidence and fluency
Reinforce coaching feedback
Measure progress over time

🔁 Growth often comes through repetition, and each attempt gives you another opportunity to refine your skills and build confidence.

Choosing a Scenario

There are multiple ways to find a practice scenario:

Explore the Library

Navigate to the Library tab to browse hundreds of ready-to-use scenarios covering leadership, communication, sales, interviewing, coaching, customer interactions, and more.

Create Your Own Scenario

Need to practice a specific conversation? You can create a custom scenario from the Library tab and tailor the situation to your unique goals and challenges.

📄 For a step-by-step guide, see Create and Practice a Custom Scenario!

During the Conversation

Microphone Access: Ensure Tenor has access to your microphone. For optimal experience, we suggest using headphones.
Speak Clearly: For best results, speak distinctly. Tenor is continuously improving its listening technology.

After the Conversation

Once your practice is complete, Tenor's AI Coach will provide detailed feedback on your performance. Take time to review your strengths, opportunities for improvement, coaching insights, transcripts, and conversation recordings.

Regularly reviewing feedback can help you identify patterns, track growth over time, and focus future practice sessions on areas that will have the greatest impact.

Review Previous Practices

You can access all of your completed practices from the History tab.

Within History, you can:

Review previous feedback and coaching insights
Revisit conversation transcripts and recordings
Compare performance across multiple practice sessions
Track your improvement over time
Share practice results with managers, coaches, or colleagues when applicable

✨ Consistently practicing and reviewing your results is one of the most effective ways to build confidence and improve communication skills.