Roleplay Data Retention Settings

To give customers flexibility and transparency around data storage, we’ve introduced a new Roleplay Data Retention setting in Tenor.

What’s Changed?

Previously, Tenor did not retain any raw data (transcript text or audio) from roleplay conversations. This was designed to offer maximum data privacy. However, we heard from many customers that this could be unexpected or frustrating—for example, if a user closed a feedback page, they could no longer see the Tips section from their roleplay session.

To better support your teams, organization admins can now choose what level of raw data to retain from roleplay scenarios:

• None (same as before)
• Transcript text only
• Transcript text and audio

Note: If audio is retained, it’s not yet available for playback in the product—but we plan to support this in the future.

Default Settings for New vs. Existing Tenants

• Existing tenants: Defaulted to None — no changes have been made to your data retention settings.
• New tenants: Default to Transcript text and audio

💡 We recommend reviewing and updating your settings to enable Transcript text and audio retention. Keeping transcripts helps us provide a better experience for managers.

How to Update Roleplay Data Retention Settings

1. Log in as an Organization Admin.

2. Go to Admin > Organization Settings.

   Scroll to the option labeled "What raw data should Tenor retain from roleplay conversations?"

   Select your preferred retention option:

   • None
   • Transcript text only
   • Transcript text and audio (default for new customers)
3. Click Save.

⭐️ Important Clarification

This setting only applies to Roleplay Scenarios.

Tenor AI Coach retains raw conversation data by default, as it's required for the Coach to function properly.