Understanding Roles and Permissions in Tenor

Tenor offers three distinct roles to help organizations manage access and responsibilities within the platform: Admin, Instructional Designer, Team Manager, and Member (standard user). Each role comes with different levels of access to ensure both flexibility and security.

Admin

Access level: Highest permissions in the platform

• Do have access to:
  • Full access to all areas of the platform
  • Can manage users, settings, analytics, library, integrations, and custom content
• Don’t have access to:
  • Nothing is restricted. Admins can access everything in the platform.

Instructional Designer

Access level: Mid-level permissions (higher than Member, lower than Admin)

The Instructional Designer role was created to give organizations a way to delegate content responsibilities without granting full administrative control.

• Do have access to:
  • The Customize Library section of the admin dashboard
  • Adding custom scenarios
  • Hiding or unhiding content
  • Creating new categories
• Don’t have access to:
  • Viewing user data
  • Accessing admin stats or engagement metrics
  • Changing platform settings or integrations

Team Manager

Access level: Limited management permissions (higher than Member, lower than Instructional Designer)

The Team Manager role allows people leaders to create, manage, and track analytics on their own teams, as well as create and assign learning paths without granting organization-wide administrative access. This role is assigned by Admins; groups and learning paths are then self-managed within defined boundaries.

• Do have access to:
  • Groups
    • Creating user groups under My Team
  • Viewing:
    • Groups they own
    • Groups where they are assigned as Group Manager by an admin
  • Managing users:
    • For groups they own → Invite flow (users must accept to join)
    • For groups they manage (when assigned by an admin) → Add flow (users are added automatically)
    • Deleting groups they own
  • Learning Paths
    • Creating learning paths that can only be assigned to groups they own
  • Viewing:
    • Learning paths they created
    • Admin-created learning paths that are explicitly made visible to them
    • Assigning and clearing learning path assignments for their groups

Don’t have access to:

• Viewing or managing groups outside the groups they own or are explicitly assigned to manage
• Deleting organization-managed groups
• Publishing learning paths to the organization-wide catalog
• Assigning learning paths to the entire organization
• Full administrative controls or platform settings

Member (Standard User)

Access level: Standard permissions for general users

• Do have access to:
  • Practicing any unhidden scenario in the library
  • Customizing existing scenarios (saved only to their personal view, not org-wide)
  • Practicing with the AI coach
  • Viewing their own personal progress chart
  • Creating custom scenarios for personal use
• Don’t have access to:
  • Viewing user data
  • Accessing admin stats or engagement metrics
  • Changing platform settings or integrations

Privacy and Psychological Safety

It’s important to note that no one in your organization (or at Tenor) can see the exact words people speak or type during practice, nor the detailed AI feedback they receive after scenarios. This remains private to each individual, even for those with Admin access.

Tenor is designed to balance useful engagement metrics with psychological safety, so people can practice confidently and grow without concern.