How does Tenor keep my data private?

At Tenor, we prioritize the privacy and security of our customers and end-users. Here’s how we handle your data:

  1. Roleplay Conversation Data: We do not retain audio recordings or full transcripts of roleplay conversations once they are completed. We also have a Zero Data Retention agreement in place with our subprocessors (OpenAI and Anthropic), so they don't retain any of our data.
    1. Customer conversation data is never used to train AI models, either by us or by our vendors.
    2. We do store a brief summary of each conversation, devoid of sensitive information, along with the feedback provided to the user. This data is accessible and can be deleted by the user, and is only accessed by Tenor staff for debugging purposes.
    3. We never let organization administrators view conversation data directly. They can only see the resulting score from the conversation, and aggregate statistics.
  2. Coaching Session Data:
    1. We securely retain transcripts of Coach sessions for the lifetime of your subscription, or until deletion is requested by the user or company.
    2. We never let organization administrators view coaching session transcripts directly. They can only see aggregate statistics.
  3. Other Data: We also gather (and store securely) user information such as name, email address, and job title, and may gather other transactional data in the course of providing our service.
  4. Data Usage: We will never sell your data, or transfer it to a third party for any purpose other than providing our service. Neither Tenor nor our subprocessors use any customer data to train our AI models.
  5. Data Security Practices: We follow data security best practices. Among other things, this includes storing minimal data, employing best-in-class vendors for authentication and data processing, and ensuring encryption wherever feasible.
  6. Subprocessors: Our servers are hosted on the Vercel cloud. Beyond that, we use subprocessors for a variety of purposes. All subprocessors have passed a strict security review process. You can see our list of sub-processors in our Trust Center.
  7. SOC 2 Compliance: Tenor is SOC 2 Type I compliant! Feel free to read more about this in our Trust Center and check out our Privacy Policy.

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