I can't hear the AI character talking

Encountering audio issues with Tenor's AI characters? Here's a step-by-step guide to troubleshoot:

1. Check the Transcript:

• Click on 'Show Transcript' to view what the AI character is saying.
• If there's no content after the greeting from the character in the transcript, the issue might be with your microphone settings. Ensure Tenor has access to your microphone and retry.

2. Audio Output Troubleshooting:

• If the transcript shows the character speaking, but there's no audio, try these steps:
  • Volume Check: Ensure your computer's volume is turned up.
  • Browser Audio Test: Verify if you can hear audio from other sources in the same browser, like a YouTube video.
  • Restart Browser: Close and reopen your web browser (e.g., Chrome).
  • Try a Different Browser: Switch to another browser (e.g., use Chrome instead of Edge) and see if the issue persists.
  • Computer Restart: As a last resort, restart your computer.

3. Need More Help?

If you've tried all the above steps and still can't resolve the issue, please contact Tenor support for further assistance. We're here to help!