The AI character can't hear me

If the AI character can't hear you, follow these steps to troubleshoot and resolve the problem:

Quick checklist

Before diving into the full steps, try these quick checks:

Did you grant microphone access to your browser?
- How do I grant microphone permissions for Tenor?
Did you check the transcript?
- Click on Show Transcript. If there's no content after the character's greeting, the issue might be with your microphone settings. Ensure Tenor has access to your microphone and try again.
Tenor works best on Chrome and Safari.
- If you're currently in Firefox, try switching to Chrome or Safari and see if that resolves the issue.

If those are all set and it's still not working, read on for detailed troubleshooting steps.

Test your microphone

Even with permissions granted, the wrong microphone might be selected — or your system may be defaulting to a non-functional one (like a bluetooth speaker or headphones with no mic that your device may be connected to).

To test:

Go to jumpshare.com/mic-test
Speak into your mic and check if it picks up audio
If it doesn’t, try switching to another mic from the dropdown on the test page
Once you find a working mic, set it as your default input in your computer’s system settings

Restart your browser or device

Sometimes browser processes get stuck. Try the following:

Fully close and reopen your browser
Clear your cache and cookies
Restart your computer
Try again in a fresh browser session

Try a different device

If the issue persists on desktop, try accessing Tenor from your smartphone or another computer. Some users have found this resolves persistent mic issues.

Additional Tips

Ensure your microphone is properly connected to your device.
If using an external microphone, make sure it is plugged into the correct port.

Need More Help?

If you're still having trouble, we're here to help. When you contact us, please include:

The browser you're using
Any error messages you’ve seen
A short description of what’s happening
(Optional) A screen recording showing the issue

You can reach us by emailing support@tenorhq.com